When you register for a course at CSU Online, you are responsible for the costs associated with registering for the course and for the grade that you receive.

The University realizes that circumstances beyond one’s control do occur. Colorado State University offers an appeal process that allows students who experience extenuating circumstances to request a waiver of a policy that, if enforced, would result in unsatisfactory academic performance and/or financial consequences. Such circumstances may include but are not limited to the following:

• Death in the immediate family
• Serious medical condition
• Military deployment
• Involuntary job transfer
• Natural disaster

The following examples do not qualify as extenuating circumstances; therefore, they do not relieve you of your financial and academic responsibilities. Please do not submit an appeal form if the following circumstances apply:

• You are attempting to repair/raise your GPA.
• You exercised poor judgement and/or poor time management skills.
• You lacked knowledge regarding University policies and procedures.
• You were not aware of or you failed to utilize University resources.
• Your job responsibilities changed (e.g. you worked increased hours, assumed additional projects/duties, received a promotion, etc.).
• You have ongoing health issues for which accommodations should have been given prior consideration.
• You learned, after registering for the course, that you no longer needed the course.

You are performing a University Withdrawal if you withdraw from your entire class schedule (whether your class schedule consists of only one course or of multiple courses).

If you have been admitted to and you are seeking a degree at CSU and you drop your last course (University Withdrawal), you will be dropped from your degree program. As a result, you must be readmitted to your degree program before any future credits or grades will apply to your degree. It is important that you speak with your departmental advisor about the impact that a University Withdrawal may have on your degree, your academic requirements, and on the readmission policies associated with your degree (undergraduate | graduate).

b.  You are not performing a University Withdrawal if you drop one or more of your courses, but you still have at least one or more courses remaining in your class schedule.

*Note: This information applies only to students who register for courses during the spring and fall semesters. University Withdrawals are not available in the summer semester; therefore, this information does not apply to students who take courses during the summer semester. If you are submitting your appeal after this deadline, please provide an explanation (and supporting documentation, if applicable) for why you missed the deadline.

• Credit course: Your appeal must be received within six months after a grade for the course has been posted. Appeals submitted after this period will not be accepted, unless you have documented reasons for failing to meet this deadline.
• Noncredit course: Your appeal must be received within six months after the last day of class. This does not apply to contract courses because they are for academic credit.

Note: The CSU Online Appeals Committee will review appeals received after the deadlines described above if extenuating circumstances prevented you from submitting your appeal in a timely manner. These circumstances must be described, documented, and included in your appeal.

• The CSU Online Appeals Committee meets the last Thursday of each month (except for University holidays). To have your appeal reviewed, you must submit it by 5:00 pm MST on the Thursday prior to the last Thursday of the month.
• Appeals received after the deadline will be reviewed at the next regularly scheduled CSU Online Appeals Committee meeting.
• You will receive confirmation by email that your appeal has been received.
• Notification of the decision related to your appeal will be emailed within 7–10 business days after  the committee’s most recent meeting.
• Decisions of the CSU Online Appeals Committee are final.

When you register for a course at CSU Online, you are responsible for the costs associated with registering for the course and for the grade that you receive.

The University realizes that circumstances beyond one’s control do occur. Colorado State University offers an appeal process that allows students who experience extenuating circumstances to request a waiver of a policy that, if enforced, would result in unsatisfactory academic performance and/or financial consequences. Such circumstances may include but are not limited to the following:

• Death in the immediate family
• Serious medical condition
• Military deployment
• Involuntary job transfer
• Natural disaster

Note to Graduate Students: If you are an admitted graduate student or a non-admitted student taking graduate level coursework through CSU Online and you wish to request a course registration change, you must submit a Registration Appeal Form to the Graduate School. If you wish to request a refund of tuition and course fees after a course registration change approval, or if you only wish to request a refund of tuition and course fees (no course registration change), you must submit a CSU Online Course Registration/Refund Appeal Form included below.

Note: Failure to include documentation of your extenuating circumstances will result in the denial of your appeal. If the form is not completed properly, that could affect the timeliness of the appeal processing

Please provide this form to your Health Care Provider and upload as an attachment in section 4 before submitting your appeal.